Refund policy
Liability
Disclaimer of Content. The contents of this site, including, without limitation, the materials, are provided 'as is' and Bear and Hammers Ltd makes no representations, express or implied, of any kind with respect to this site or its contents. Bear and Hammers Ltd disclaims all representations and, including, without limitation, fitness for a particular purpose, title and non-infringement. Disclaimer of Accuracy. Bear and Hammers Ltd does not represent nor warrant that the information accessible via this site is accurate, complete or current. This site could contain typographical errors or technical inaccuracies Bear and Hammers Ltd reserves the right to add to, change or delete its content or any part thereof without notice. Any price or availability information is subject to change without notice. Additionally, this site may contain information provided by third parties, which includes, without limitation documents and software Bear and Hammers Ltd makes no representation or warranty regarding the accuracy, truth, quality, suitability or reliability of such information. Bear and Hammers Ltd is not responsible for any errors, omissions, or inaccuracies contained in any information provided by such third parties. Limitation on liability. Neither Bear and Hammers Ltd nor any of its members, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site or any information, products or services contained herein, which includes, without limitation, the materials, even if advised of the possibility thereof Bear and Hammers Ltd processes and dispatches orders at its sole discretion. Placing an order does not constitute a promise to deliver Bear and Hammers Ltd will refund any money debited if goods are not in stock or will not be sent for whatever reason. This is a comprehensive limitation of liability that applies to all damages of any kind, including, without limitation, indirect, special and consequential damages, loss of data, income, profit or goodwill, loss of or damage to property and claims of third parties. In the event of a dispute and the failure to resolve between Bear and Hammers Ltd and the customer, the matter will be resolved via the British courts.
Indemnity
You agree to indemnify and hold Bear and Hammers Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Bear and Hammers.com arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this website.
Product and Availability Information
Bear and Hammers Ltd reserves the right, without prior notice, to discontinue any products or to make design changes as part of its continuous program of product improvement, or to assist product availability.
Warranty
All products are covered by a 12 months warranty against manufacturing faults except where stated; the warranty does not cover misuse or dismantlement of the product. All warranty claims must be made through us and goods returned to us for inspection and resolution as necessary. This warranty is subject to a claim being made in writing to Bear and Hammers Ltd within 6 months of the original date of dispatch, or such longer period as may be indicated by Bear and Hammers Ltd for specific products from time to time. This warranty shall not apply to any defect which arises from improper handling, use, failure to follow the product instructions, or any repair or modification made without consent of Bear and Hammers Ltd. The Customer must return to Bear and Hammers Ltd, in accordance with instructions from Bear and Hammers Ltd. If returned they must be suitably packaged and, where relevant, returned in accordance with any particular instructions which Bear and Hammers Ltd may have notified to the customer at the time of supply. The remedies set out above shall be Bear and Hammers sole liability and the customer's sole remedy for and breach of warranty. Save as expressly provided in these terms and conditions of sale, all implied warranties, terms and conditions (whether statutory or otherwise) are excluded to the fullest extent permitted by law. Bear and Hammers Ltd will not be liable to the customer for any loss of any kind whatsoever which arises out of the breach of implied warranties, terms and conditions (whether statutory or otherwise) or breach of any other duty of any kind imposed on Bear and Hammers Ltd by operation of the Law. The customer acknowledges that they are responsible for ensuring that the products they order are fit for purposes for which they intend to use them for.
Statutory Rights
The particulars outlined in the Terms and Conditions of Sale do not affect the customer's statutory rights.
Force Majeure
A force majeure event is any event beyond the reasonable control of Bear and Hammers Ltd (including strikes , traffic congestion, the down time of any external line, or Bear and Hammers' inability to procure materials or articles required for the performance of the contract except at enhanced prices). If Bear and Hammers Ltd is restricted from carrying out all or any of its obligations under these terms and conditions of sale by reason of any force majeure event, then Bear and Hammers Ltd shall be relieved of its obligations during the period that such event continues, and shall not be liable for any delay and/or failure in the performance of its obligations during such period. If the force majeure event continues for a period longer than 14 days, Bear and Hammers Ltd may cancel the affected order or cancel the whole or any part of these terms and conditions of sale, without any liability to the customer. Bear and Hammers Ltd is not liable for any losses arising from prevention to fulfill its obligations under contract reasons beyond the control of Bear and Hammers of any of its subcontractors, examples of which include; fire, natural disaster, bad weather, destruction of premises.
Cancellations
In accordance with the Distance Selling Directive (DSD), you may exercise your right to cancel if it is within 7 working days of you receiving the goods for a full refund on the purchase price. If you wish to exercise your 'Right To Cancel' please inform our Customer Services by contacting us using our online form https://www.bearandhammers.com/contact-us informing us of your intention to make a return within 7 working days of receipt of the goods. Once you've informed us of your decision to return goods under DSD, you have 28 days to do so by following the procedures stated in the 'Returning goods' section below. When the goods are received at Bear and Hammers LTD, we'll issue a full refund for the cost of the goods to your original payment method. Unless located in England, the buyer is responsible for the costs of returning the goods.
Faulty products
If you believe the item you have received has a manufacturing fault or defect, please contact Customer Services using our online form https://www.bearandhammers.com/contact-us within 28 days. After 7 working days no refund on the purchase price of the goods(s) is possible. Prior to 28 days a credit can be given for a replacement or exchange product. We will advise you on how to return the item and will send you a written confirmation (this can include email confirmation). We ask that you then simply return the item in full, along with the packaging and a fully completed Returns Form, within 7 working days. It is your responsibility to make sure that the items are returned to us safely and without any further damage so please follow the procedures in the 'Returning Goods' section below. When our returns department receives the item they will inspect it carefully to establish the nature of the fault or defect. Please understand that we cannot be held responsible for any damages caused due to any improper use such as crash damage. If the item is judged to have been damaged through improper use, we will return the item to you and a further delivery charge will be incurred. If the item is found to have a manufacturing fault or defect we will either attempt to repair the fault or provide a replacement. If applicable, we will also refund you the cost of returning the item back to us by Royal Mail Parcels (limited to a maximum cost of £5) or to collect from you by Parcel Force and for posting a replacement back to you.
Returning Goods
Following these steps will help ensure the products that you're returning to us arrive back correctly and in good condition. You must follow the following procedure:
o Inform our Customer Services by contacting us using our online form
o You will be issued with a Returns Authorisation Code (RAC) number to be added to your Returns Form.
o Enclose all accessories unless informed otherwise.
o Enclose the Returns Form.
o Write the RAC number on the fully completed Returns Form.
o Use all packaging that was originally supplied.
o Use a label for clear display of the RAC number or write clearly on outside of package.
o Ensure our full address is clearly displayed on the outside of the package.
o Securely seal the packaging using a similar method as per the original delivery.
o You must arrange for the goods to be returned to us by Royal Mail Standard Parcels in their original condition and unopened packaging and include the Returns Form.