Shipping policy

Delivery

Bear and Hammers delivers to destinations inside and outside the UK. Worldwide delivery charges are shown during the checkout procedure Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Bear and Hammers is not responsible for them. Bear and Hammers offers Standard International Signed for delivery where Western Europe is normally 3 working days, Eastern Europe 4 - 5 working days, and the rest of the world 5 - 9 working days. Orders are dispatched either by Royal Mail international signed for. Our couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your Products between these hours. We will make every effort to deliver within the time stated, but we will not be liable for any loss caused to you by late delivery. If the Products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your order. Please note, Royal Mail stipulates that only items still not delivered after 15 working days can be officially classified as lost. Please order from Bear and Hammers Ltd with enough lead-time to prevent any loss or disappointment resulting from the delivery time as Bear and Hammers Ltd cannot be responsible for this. This does not affect your statutory rights as a consumer. Customers are advised to print a copy of the final order page for your own reference when you place your order with Bear and Hammers Ltd. Orders placed online will receive an automated e-mail. You will then receive a further e-mail from us outlining our estimated delivery date to you. If you do not receive the goods within working 5 days from the advised delivery date, you must notify us. Note, couriers will only hold a parcel at your local delivery depot for 5 days before returning it to us.

Delay in Royal Mail Deliveries.

Though your delivery can be expected within the time advised*, if your parcel does not arrive, we will have to wait up to 15 days for confirmation from the Royal Mail that a parcel is missing. It is at this point we can re-issue, refund or cancel your order with us. The Royal Mail service is ideal for small/lightweight items! Unfortunately it comes at a price (15 days), if it does not arrive by the due date stated in your delivery confirmation. If you require an item urgently, then we would recommend you use the Courier Option at the time of order. * Special Delivery, Recorded and 1st Class deliveries all differ from region to region, please see www.royalmail.com for details. If your parcel has been issued by Royal Mail Recorded or Special Delivery, please visit the www.royalmail.com website for track and trace information. 

International Shipping

How Much Will It Cost?

The website will calculate the cost of international shipping according to the volume and weight of your order and the destination country.

How Long Will It Take?

Delivery times will vary according to the delivery network in the country of destination and any customs or import procedures. Approximate guide is as follows: Europe - 4 to 6 working days USA and Canada - 7 to 10 working days Far East and Australasia - 12 to 14 working days Rest of World - up to 28 working days Royal Mail Please note that all orders dispatched must be signed for at the delivery address. Please make sure that your delivery address is fully specified together with a valid telephone number. Do not enter a PO BOX as a delivery as we cannot deliver to these. Please ensure that you enter a valid email address as we send all order confirmation, shipping advice and product manuals by email. Please ensure that you allow us to bypass your spam, bulk or junk mail filters as it is very important that you receive our email correspondence about your order.

Short Delivery and Defective or Damaged Goods

If goods supplied to you are damaged on delivery or short, you should notify us in writing via our online contact form within 7 days.