Terms of service

General

All orders for products from Bear and Hammers Ltd are accepted by Bear and Hammers Ltd subject to the terms and conditions of sale. No other terms will apply to the supply of goods from Bear and Hammers Ltd unless agreed in writing by an authorised signatory of Bear and Hammers Ltd.

Ordering

Bear and Hammers Ltd reserves the right to decline to trade with any company or person, unless agreed in writing by way of contract between Bear and Hammers Ltd & the Customer by an authorised signatory of Bear and Hammers Ltd. In addition, Bear and Hammers Ltd may decline to accept any order, whether or not payment has been received unless agreed in writing by way of contract between Bear and Hammers Ltd and the Customer by an authorised signatory of Bear and Hammers Ltd, by giving notice of non-acceptance to the Customer by email or telephone within 24 hours (excluding weekends and public holidays) of receipt by Bear and Hammers Ltd of the order. If Bear and Hammers Ltd declines to accept an order where payment has been received, Bear and Hammers Ltd will refund the payment.

Prices

Prices shown are subject to alteration by Bear and Hammers. Where the price changes after you place an order for the relevant item of stock but before the order is confirmed by Bear and Hammers, Bear and Hammers will notify you of the new price and invite you to reorder the item of stock at the new price. The price of the goods you order will be as shown on our website at the time you place your order. Any additional charges, such as any applicable delivery costs will be clearly stated when you proceed to 'Checkout' your online shopping basket, this will allow you to view your total order before entering your payment details.

Payment

You must pay for your Order before it is delivered and you can do so by credit card, debit card or by bank transfer.

Credit Card

Orders may be processed online using a credit or debit card (currently VISA, MasterCard, American Express, Delta and Switch or Solo). We aim to debit money from your account within one working day after receiving your order. To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet. Your credit card company may also do security checks to confirm it is you making the Order. All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs. We will send an email to the cardholder no later than one day after receipt, confirming the order status of goods in the unlikely event that they are not immediately available, with an immediate expected delivery date. Cardholders are advised to retain a copy of their transaction receipt When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Purchases will appear on your card statement as PAYPAL Bear and Hammers LTD

 

Copyright

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Bear and Hammers ltd or otherwise used by Bear and Hammers Ltd as permitted by law. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

Minimum customer service standards

All customers can expect a response to email and contact form enquiries within a maximum of 48 hours.